This Agreement sets forth the Terms and Conditions (“Agreement”) governing the use of services provided by Overlead LLC. By accessing, using, purchasing, reselling, or otherwise engaging with Overlead services, the party (“Client”, “Reseller”, “Affiliate”, “Partner”) agrees to be legally bound by the terms outlined herein.


1. Definitions

Overlead refers to a platform helping companies generate leads and high ticket meetings using email and cold calling, launching campaigns via their human-led teams. 

Client means any person, company, or legal entity subscribing to or utilizing Overlead services.

Reseller/Affiliate means any individual or entity authorised to resell or promote Overlead services.


2. Services Provided

Overlead offers marketing and lead generation services, helping companies launch, execute, and manage outbound campaigns via channels like email, cold calling, and multiple social networks.

We provide:

• Marketing and Lead Generation Services

• Agent Matching and Remote Team Building

• Business Process Outsourcing

We do not:​

• Guarantee any specific outcomes such as meetings, sales, or replies

• Permit unauthorized automation or scraping tools

3. Platform Compliance and Automation Disclaimer

Clients, resellers, and affiliates are strictly prohibited from:

• Using any unauthorized automation software, bots, scrapers, or browser plugins

Overlead disclaims all liability for any enforcement actions taken by third parties. Use of automation or non-compliant tools is entirely at the client’s risk and may result in service suspension or account restriction without refund.

4. Credits and Refunds

Credits may be offered:

• Only where downtime exceeds 10 business days (starting from Day 11)

• Only where the issue has been reported within 48 hours of occurrence

Credits are strictly non-cash, non-transferable, and must be used within the current or following billing cycle. Refunds shall only be issued in the following circumstances:​

5. Reseller & Affiliate Responsibilities

Resellers and affiliates must:

• Clearly communicate Overlead’s Terms & Conditions to all end users

• Avoid misrepresenting service capabilities or making performance guarantees

• Accept full liability for client-side breaches, misuse, or overpromising

Overlead assumes no responsibility for internal billing arrangements or expectations set by resellers. Repeated violations may result in termination of reseller privileges.

6. Billing and Cancellation

All services are billed in advance and automatically renew on a 30-day cycle. Written notice of cancellation must be sent to sales@overlead.io no less than 30 days prior to the intended termination date. Charges will continue throughout the notice period.

7. Chargebacks and Dispute Policy

Chargebacks are strictly prohibited. By engaging with Overlead's services, the client agrees:

• To raise any dispute internally in good faith

• Not to initiate a chargeback without written consent from Overlead

• That any unapproved chargeback will be treated as fraudulent and in breach of contract

Overlead reserves the right to:

• Suspend all services immediately

• Initiate legal and collection action

• Apply a minimum £5,000.00 administration fee per unauthorized chargeback

8. Limitation of Liability

To the maximum extent permitted by law:

• Overlead shall not be liable for third party's actions, policy enforcement, or technical changes

• Overlead shall not be liable for indirect, incidental, or consequential damages

• The maximum liability of Overlead shall be limited to the most recent 30-day subscription payment received from the client

9. Termination

Overlead reserves the right to suspend or terminate access to services, without refund, in cases including but not limited to:​

• Abusive, defamatory, or disruptive behaviour

• Filing of baseless disputes or chargebacks

• Repeated violation of this Agreement

10. Right to Update Terms

We reserve the right to amend, update, or revise these Terms & Conditions at any time without prior notice. All updates will be posted to our website and become binding upon publication. Continued use of Overlead's services constitutes acceptance of all updated terms.

11. Legal Jurisdiction

This Agreement shall be governed and construed in accordance with the laws of Delaware, United States. Any dispute arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Delaware.

12. Binding Acceptance

By purchasing, using, reselling, or benefiting from Overlead’s services, you confirm that:

• You have read and understood this Agreement

• You are legally bound by its terms

• You waive the right to hold Overlead liable for third-party platform actions

• You accept all associated risks and limitations

This Agreement is enforceable whether accepted digitally or physically signed. Continued usage of our services constitutes full legal acceptance of these terms.